STAY SAFE. STAY SANE. GET OUTSIDE.

WHAT WE’RE DOING TO ENSURE A SAFE GETAWAY

A letter from our team

To our valued campers,

Due to recent executive orders issued in the State of California,  Jellystone Park™ is not permitted to allow overnight camping unless the guest are required to travel for essential work or their stay is deemed essential as related to COVID-19. 

ESSENTIAL TRAVEL/RESERVATION WAIVER

If your travel and stay are essential, please fill out this waiver and email it to reservations@towerparkresort.com at least 24 hours prior to your arrival.  If you are unable to send it ahead of time, you will be required to fill it out and sign it onsite when you check in.Here at Jellystone Park™, we are doing everything we can to provide our campers with a safe stay.  To help keep our campers and staff members safe, we have enhanced sanitation measures that include frequent cleaning and disinfecting of areas throughout the entire Camp-Resort.

Sincerely,

Your Jellystone Park™ Team

Before your arrival

No visitors permitted to any site due to state COVID-19 restrictions.  Modifications or additions to a reservation must be made 7 days or more prior to your arrival date.

  • To promote as little contact as possible during check-in, campers will receive a “It’s Time to Check-In” email the day before arrival to agree to the Terms & Conditions and make any final payments online. If you are a future arrival, you may complete these items in advance by locating the email titled, “Your Campspot Reservation Confirmation” and navigating to your confirmation link.
  • Look out for an email from our Jellystone Park team titled “Your Upcoming Stay Information!” In this email you will have more current information regarding your stay. You’ll read about modifications at the resort due to COVID-19, get information on what fun scheduled activities are available, and other helpful information for your stay.
  • If you are experiencing any COVID-19 symptoms, do not come.
  • In addition to your regular packing list, bring all your own sports equipment (basketballs, volleyball, tennis racquet/balls, gaga ball, fishing poles, etc.), pack hand sanitizer and other cleaning equipment, a mask (this is recommended to enter our Ranger Station), s’more ingredients, and anything else to help you have a safe and fun vacation.
  • Talk to your kids about social distancing. Here are some tips to aid in your conversations.
  • Download CampersAPP prior to your arrival. With the app, you’ll be able to check out the most up-to-date activity information, receive text alerts about events happening around the Camp-Resort, and more! Psst…once you’ve downloaded the app, click on the map pin to access our information!

At check-in

  • Upon arrival, please proceed to our Registration Station to check-in. You will receive wristbands for everyone in your group (please wear these at all times so we know who our registered campers are) and a car pass for your vehicles.  Please visit our Guest Dashboard for the most up-to-date information about our daily activities, attractions, hours of operation, dining and more!
  • Maintain social distancing with our staff and follow guidelines as they help you to your cabin or campsite. We appreciate your patience as we help everyone through check-in as quickly and safely as possible.
  • If you have rented a golf cart for your stay, the staff member will assist you in picking one up.

During your stay

Though we are very excited to welcome you to our Camp-Resort to enjoy the great outdoors, we ask that you please do your part to help keep everyone (fellow campers, our beloved Bears, and our staff) safe. Here are some guidelines to follow:

  • Practice social distancing by keeping a distance of 6-feet from anyone not in your group.
  • All guests are recommended to wear masks when entering any public building for the safety of our staff and other campers.
  • Wash your hands often and use hand sanitizer dispensers located throughout the Camp-Resort.
  • Forget something? We have supplies available for purchase at our Ranger Station such as masks, hand sanitizer, bandanas, and much more!

What you can do while here

Due to COVID-19 and the recent executive orders (effective 12/5/2020), the following attractions are closed or modified as noted below, until further notice. Please refer to our Guest Dashboard  for up-to-date current hours of operation. 

  • Gaga ball (when permitted to re-open, it will be open for immediate family members or people with which they reside only. You must bring your own equipment.)
  • Gem Mining – closed
  • Fishing is available. Guests must bring their own equipment and follow social distancing guidelines. Please remember to catch and release.
  • Explore our Camp-Resort by going for a run, walk, or bike ride!
  • Mini golf  – closed
  • Enjoy campfires & s’mores at your designated site. (weather permitting, subject to change if Red Flag warning is issued)
  • Jumping Pillow –  closed
  • Pools and Lazy River- Closed for the season.
  • Beach – closed
  • Lazer Tag – closed
  • Bumper Boats – closed
  • Play cards/games at your site.
  • Take-out activities such as arts & crafts and scavenger hunts are available for pick up at Recreation Center.
  • Look out for our Bears around the Camp-Resort! Check your activities schedule for when they’ll be on the prowl so you can get a photo with them! Please remember to practice social distancing and do not touch or hug the Bears. Air-fives are highly encouraged!
  • Water rentals – Closed for the season.
  • Cabanas are closed for the season. (Max capacity of 8 guests associated with the same reservation)

HOW WE’RE ENSURING YOUR SAFETY DURING YOUR STAY

We have implemented several initiatives throughout our Camp-Resort to ensure the safety of our campers and our staff.

    • Max 10 people per site.
    • Day camp passes are not available.
    • Visitors are not allowed at your site. Your site temporarily belongs to the names on your registration papers.
    • We have added additional signage throughout our Camp-Resort to remind everyone about social distancing, good hygiene practices, and other guidelines that are in place.
    • We are utilizing CampersAPP to send reminders reinforcing social distancing and other measures that can be taken to ensure a safe experience.
    • Sanitizer stations are located throughout the Camp-Resort.
    • Express check-out process is automatic for all guests to minimize contact.
    • Cash-free methods of payment are available and encouraged.
    • We are using disinfectant throughout the Camp-Resort when cleaning and sanitizing.
    • Masks or shields are mandatory for all associates when interacting with guests or in buildings.
    • Staff have been trained on specific COVID-19 procedures based on OSHA and CDC guidelines.
    • Swimming Pools:
      • The CDC states, “There is no evidence that COVID-19 can spread to people through the water used in pools, hot tubs, or water playgrounds. Proper operation and disinfection of pools, hot tubs, and water playgrounds should kill the virus that causes COVID-19. Limit close contact with people outside your home in public spaces, both in and out of the water.”
      • All campers must shower prior to using the swimming pools and water amenities.
      • Social distancing must be practiced. Our staff will be monitoring these areas to ensure campers are keeping themselves and others safe.
      • EPA approved chemicals are used and safety protocols meet or exceed industry standards.
      • Chairs, loungers, and tables will be sanitized frequently.
      • Some of the chairs and loungers may be removed to aid in physical distancing.
      • For a full list of what we’re doing to keep you safe while at the pool, click here.
    • Activities
      • We’re adding new and exciting social distancing activities to our line-up of offerings.
      • We’re modifying your favorite activities to make them safe for everyone to enjoy.
      • We’re utilizing CampersAPP to communicate event updates.
    • Food & Beverage
      • To make sure you’re staying safe while enjoying some delicious food at the Pic-A-Nic Basket, we have enhanced our cleaning procedures. Here’s what we’re doing:
      • Restaurant occupancy is dictated by local governance, so we have take-out available!
      • Single use condiments are utilized whenever possible.
      • Cleaning of high touch surfaces hourly (doors, ordering windows/counters, etc.)
      • Following all proper food handling procedures.
      • Offering cash-free methods of payment.
    • Cabins & Lodges
      • Glamping is a great way to enjoy a vacation but with all the comforts of home! View what we’re doing to ensure a safe getaway at your cabin or lodge here.

Booking and changing your travel

How to change or reschedule your trip
Already have a reservation but want to change the dates or cancel? We have modified our cancelation policy for summer stays. We hope this gives our campers peace of mind when planning their vacation. Check out our cancellation policy here.
How to make a new reservation
Ready to book your vacation? Head over to our Ways to Stay section to check out our variety of cabins and campsites! When you’ve found the perfect one, simple click “Book Now”!

What can you do?

According to the CDC and the National Safety Council, and the WHO:
  • Wash your hands often – and thoroughly – with soap and water for at least 20 seconds
  • Alcohol-based hand sanitizer with at least 60% alcohol content is a good secondary option
  • Cover your mouth and nose with a cloth face cover when around others in a public setting
  • If you are in a private setting and do not have your face cloth covering, remember to always cover your nose and mouth when coughing or sneezing
  • Avoid touching your nose, mouth and eyes with unwashed hands
  • Avoid close contact with others especially those that are at a higher risk of getting very sick
  • Continue to keep about 6 feet between yourself and others
  • Clean and disinfect frequently touched surfaces

Stay informed

For more detailed information about COVID-19, how it spreads, prevention and treatment, learn more here.

Also, the CDC has updated their country index page where you can find up-to-date COVID-19 risk assessments by country.


As more information becomes available, we will continue to make adjustments to support the safety and well-being of guests and our team members.

It’s important to know, according to the Centers for Disease Control and Prevention, or CDC, older adults and people of any age who have serious underlying medical conditions are at higher risk from COVID‑19. A risk of exposure to COVID-19 exists in any public place, including Jellystone Park.

Stay sane. Get outside.

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☑️ Follow @northgateresorts and @towerparkresort ⁠
☑️ Tag a friend in the comments and tell us why you love camping.⁠

It’s that easy! Comment as many times as you’d like for multiple entries! Contest ends Sunday, 1/17 at 11:59pm EST and the winner will be announced Monday. See our website (towerparkresort.com/contest-terms) for giveaway terms and see the link in our bio for a digital version of the guide!
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.⠀

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