During a getaway to Jellystone Park™, you’re bound to have a handful of interactions with our friendly staff – and we mean more than just Yogi, Boo Boo, and Cindy! From check-in to check-out, you’ll experience a team of individuals dedicated to helping our guests in every way possible. We have an outstanding group who all share a love for the outdoors, and are committed to making your vacation one that you’ll remember forever. We can’t wait to welcome you!
Our reservations team will assist with a smooth check-in and answer any questions you may have. Our recreation team will bring the energy and fun to all activities you participate in from slip ‘n slides to food fights. Our housekeeping team will ensure your cabin is spotless and ready for you when you arrive. Plus, our rangers, general manager, food service team , maintenance team, and much more are all dedicated to creating an environment your family will love.
But don’t take our word for it – check out what these other guests had to say!
“Absolutely wonderful! So family friendly and clean!!”
– Elaine J. from Facebook
“Best vacation ever. I really cannot stress how amazing the staff are. How fun it’s been for both adults and kids. Truly a magical gem.”
– Rachael H. from Instagram
“Within a year we’ve been about 5 times… It gets better and better every time.”
Dennis N. from Facebook
Impossible to speak to a customer service rep
I am trying to upgrade and can’t seem to do that.
Hi Karen – please email management@towerparkresort.com with your questions and reservation number if you have one, and we’ll be happy to assist you! Feel free to provide your phone number and we’ll have someone contact you directly. Thank you!
I found that the staff kept the bathrooms nice and clean. They were also very good about having a constant and well spread out patrol. The camp was kept peaceful and quiet from about 10:30pm to around 8am. Everyone was very friendly. I have never been around such a large group of ppl from so many backgrounds all respectful and having fun together. The only down side is that you can not get anyone to answer the phone and even when leaving a voice-mail it may take 2 days to get called back. Better luck with emails (answered quicker) but if you have follow up questions you will be waiting for another response. I think either allowing less campers at a time or changing the capacity somehow in the water areas would be great. I did hear complaints and I myself was turned away trying to access the water features because they were at capacity. I would understand if it was only a handful or even 20 ppl but when atleast 40 ppl are stuck waiting at a gate in the heat to access the water features that brought them there it really puts a damper on things. You can get a cabana for about 180.00 but they sell out quick. Overall we had a great time and the selection of activities was great. We will go back but definitely not without a cabana. My daughters had a blast.
Thank you for your feedback! We appreciate you choosing to stay at Jellystone Park™ and hope to see you again soon!
My concern is calling to get questions answered while in the park. No one answers the phone nor do they return your call. Not very good customer service in park. Should work on that area.
Thank you for your feedback, Georgene. We’re sorry you’re having trouble reaching our team. Please feel free to also email management@towerpakrresort.com with any questions you may have
I can not get through the phone lines! I need to make some corrections to my stay I have called and emailed multiple times!
Breanna, we are sorry you’re having trouble reaching our reservations team. Please feel free to direct message us on FB with your phone number and we’ll ask that someone contact you as soon as possible.